Shipping Policy

At Meerah’s Cafe (“we,” “us,” “our”), we are committed to ensuring that your meals are delivered promptly and in excellent condition. This Shipping Policy outlines the terms and conditions for deliveries and pickups made through our website or mobile application (collectively, the “Platform”).

1. Delivery Areas

1.1. Coverage

We offer delivery services to locations within Abuja, Nigeria, where we have established outlets.
Delivery availability to specific areas will be displayed on the Platform during the order process.

1.2. Exceptions

Certain remote or restricted areas may not be eligible for delivery. In such cases, customers may opt for pickup at the nearest outlet.

2. Delivery Times

2.1. Standard Delivery Hours

We operate a 24-hour delivery service to ensure convenience at any time.
Delivery times may vary based on location, traffic, and order preparation time.

2.2. Estimated Delivery Time

Estimated delivery times are provided during the checkout process.
While we strive to meet these times, delays may occur due to unforeseen circumstances (e.g., weather, traffic).

3. Delivery Fees

3.1. Standard Delivery Charges

Delivery fees vary based on the distance from the nearest outlet to the customer’s delivery address.
The applicable fee will be displayed during the checkout process.

3.2. Free Delivery Promotions

Free delivery may be offered as part of promotions or special events. Terms and conditions for such offers will be specified on the Platform.

4. Order Processing and Preparation

4.1. Processing Time

Orders are processed as soon as payment is confirmed.
Preparation times vary based on the complexity and quantity of items ordered.

4.2. Peak Hours

During peak hours or high-demand periods, delivery times may be longer than usual. Customers will be notified of any delays.

5. Pickup Orders

5.1. Pickup Locations

Customers can choose to pick up their orders from any of our outlets within Abuja.
Pickup availability and time will be confirmed during the order process.

5.2. Pickup Time Frame

Orders must be picked up within the specified time frame to ensure food quality.
Unclaimed orders beyond this time frame may not be eligible for refunds (see Refund Policy).

6. Customer Responsibilities

6.1. Accurate Information

Customers must provide accurate delivery or pickup details during the order process.
We are not responsible for delays or failed deliveries due to incorrect information.

6.2. Availability

Customers must ensure they are available to receive the delivery at the specified time and location.
Missed deliveries may incur additional charges or be considered “no-shows” (see Cancellation Policy).

7. Handling Issues

7.1. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, contact us immediately via the Platform or support channels.
Resolutions may include replacements, refunds, or credits, as outlined in our Refund Policy.

7.2. Late Deliveries

If your order is significantly delayed, contact our support team. We will investigate and provide an appropriate resolution.

8. Force Majeure

We are not liable for delays or delivery failures caused by events beyond our control, such as natural disasters, strikes, or government restrictions.

9. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting on our Platform, with the “Effective Date” updated accordingly. Continued use of the Platform signifies your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns regarding this Shipping Policy, please contact us:

Email: meerahscafe60@gmail.com
Phone(s): 08091150184 | 08080147492
Address: Plot 123, Ademola Adetokunbo Crescent, Wuse 2, Abuja

By placing an order through our Platform, you acknowledge that you have read, understood, and agree to this Shipping Policy.